Before every first-time stay, the same questions come up. We answer them all individually, but we thought it was worth putting the most common ones in one place — so you can spend less time wondering and more time looking forward to arriving.
How does check-in work?
All of our homes use keyless entry. Your code arrives by email a day before check-in, along with a short guide to the property — where things are, how the heating works, what’s in the kitchen, and who to call if something needs attention. There’s no key exchange to coordinate, and you can arrive within your check-in window without waiting for anyone.
What’s included in the home?
Each property comes with the basics fully stocked: bed linen, bath towels, and a starter supply of essentials (dish soap, toilet paper, coffee, and tea). We don’t promise a supermarket, but we make sure the first morning doesn’t require an immediate drive to find things. Full kitchen equipment is in every home.
Can I book a private chef?
Yes — and we’d encourage it for at least one night. Through our partnership with yhangry, you can browse chefs in each of our destinations, view their menus, and book directly. The chef comes to you, cooks in your kitchen, and tidies up. It’s available at all seven homes. Let us know if you want a recommendation for your group size and occasion.
What if something goes wrong during the stay?
You contact us directly — there’s a number in your welcome guide and a real person on the other end of it. We manage all seven properties ourselves, which means someone familiar with each home is available when something needs sorting.
Is early check-in or late check-out possible?
Sometimes, depending on the booking calendar. Ask us directly when you book and we’ll check. It’s a much easier conversation when you’ve booked through our site.
Are pets welcome?
Some of our homes are pet-friendly. Filter by pet-friendly on our properties page or ask us which homes welcome four-legged guests when you enquire.
Any other questions? Get in touch or go straight to browsing our properties — we’re happy to help you find the right home for your trip.